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View our full cookie noticeScout Motors Inc. ("Scout") deeply values your privacy, and we take great care to protect it as you visit our website, make vehicle reservations, purchase Scout merchandise or otherwise engage with us. By engaging with us, you are agreeing to our collection and use of your personal information as explained in this Privacy Policy. When we say personal information, we are talking about information that can identify you or could reasonably lead to identifying you. We have written this Privacy Policy to make it easy for you to understand how Scout collects, uses, shares, and safeguards your personal information. If you have questions regarding our data privacy practices, please connect with us through the "Contact Us" section below.
To learn more about the following information, please read Section 1 through Section 5 of this Policy:
The categories of personal information we collect (click here to learn more)
The business or commercial purposes for such collection (click here to learn more
Whether your personal information is shared or sold (click here to learn more)
How long the Company keeps your personal information (click here to learn more)
We collect personal information from the following sources:
Information that you choose to give us or from our third-party business partners, such as your name, address, email, financial information, purchase information, and customer information.
Information that we automatically collect when you visit our website or use our services, such as cookies and other automatic tracking technologies (please see our Cookie Policy).
We use personal information to provide products and services, support our business, provide customer service, send advertising and marketing messaging, and other reasons we disclose at the time we collect personal information.
We disclose personal information with our service providers and other third parties, including banks, credit card processors, marketing, cybersecurity, software, IT support, cloud storage services, consultants, financial, legal and similar providers. We enter a contract that requires the recipient to both keep that personal information confidential and not use it for any purpose except performing the contract.
Our websites may use “cookies,” web analytics services, and web beacons to gather information about your online interactions, including demographic data, your browser type, IP address, pages visited, activities conducted on the page, and the day and time of your visit.
We retain personal information for as long as needed or permitted in light of the purpose(s) for which it was collected, unless the law or auditing rules require us to keep it longer.
Depending on where you live, you may have rights related to your personal information. You may exercise any of these rights by completing this webform or by submitting a verifiable consumer request at: +1 877 308 0294 or customerprivacy@scoutmotors.com.
Scout is based in the United States. Your personal information may be transferred to, stored at, or processed outside of the United States. By using our website, applications, and/or services, you understand and agree to these processing terms.
We are not responsible for the content, privacy policies, or practices of any websites that we do not control.
We do not knowingly collect information from anyone under the age of 16.
If we materially change how we use your personal information, we will notify you on our website, in addition to any other means to fulfill our legal obligations.
For questions about our Privacy Policy, please contact us at:
Email: customerprivacy@scoutmotors.com
Address: 1775 Tysons Blvd, 5th floor, Tysons, VA 22102
Phone: +1 877 308 0294
This section supplements our Privacy Policy and applies solely to individuals who reside in the State of California. Please review this section to learn more about the information we collect and your privacy rights as a California resident.
This section supplements our Privacy Policy and applies solely to individuals who reside in: Colorado, Connecticut, Delaware, Indiana, Iowa, Kentucky, Montana, Nevada, New Hampshire, New Jersey, Oregon, Tennessee, Texas, Utah, and Virginia. Please review this section to learn more about your privacy rights as a resident of these states.
We collect personal information from the following sources:
Information that you choose to give us.
Information from our third-party business partners.
Information that we automatically collect when you visit our website or use our services as explained in the Cookies and Other Automatic Tracking Technologies section.
Categories | Description | Why We Collect It |
|---|---|---|
Contact information | Your name, address, phone number, and email address | To communicate with you about our products and services, facilitate delivery of items purchased on our online store, and send marketing information |
Financial information | Bank account number and credit card information | To take vehicle reservations and complete transactions at our online store |
Customer support information | Emails and written correspondence with our customer support team, call recordings, chat transcripts and logs | To provide you customer support and improve our customer support service |
Purchase order information | Contact information and details relating to vehicle reservations and items purchased from our online store | To take vehicle reservations and complete transactions at our online store |
Job application information | Employment history and academic records | To evaluate your fit with our employment needs |
Purpose | Examples |
|---|---|
Providing Products & Services | To complete the purchase and delivery of items in our online store. To take and maintain your reservation for a Scout vehicle. To create, maintain, customize, and secure your account with us. |
Supporting our Business | To support, personalize, and develop our website, online store, and other services. To improve and develop our technology, gear, and other products. To maintain the safety, security, and integrity of our website, services, databases, and other technology assets. |
Providing or Improving Customer Service | To respond to your customer service-related inquiries and address your concerns. Customer support training and feedback. |
Advertising & Marketing | To send promotional marketing and advertising information to you. To measure and improve our marketing efforts |
Other Circumstances | To comply with legal requirements, law enforcement requests, and internal policies. To satisfy contractual obligations with third parties. To evaluate job applicants' potential employment with us. To evaluate or conduct a merger, reorganization, dissolution or other sale of our assets. As otherwise permitted or directed by you. |
Any processing of data that cannot identify you or could reasonably lead to identifying you (i.e., non-personal information) is not governed by this Privacy Policy. Scout maintains the right to process this data for any legitimate business purpose.
Please note: Scout does not make automated decisions about you or engage in data profiling
We disclose personal information with our service providers and other third parties. When we do so, we enter a contract that requires the recipient to both keep that personal information confidential and not use it for any purpose except performing the contract.
Who Receives the Personal Information | Categories of Personal Information Disclosed | Why We Disclose It |
|---|---|---|
Companies we've hired to help us operate our business (i.e., Service Providers), including banks, credit card processors, marketing, cyber security, software, IT support, cloud storage services, consultants, financial, legal and similar providers. | The following categories from Table 1: Customer Information; Financial Information and Purchase Order Information | For our legitimate business purposes including marketing, software and IT support, payment processing, and to facilitate items purchased from our online store |
Law enforcement when disclosure of information is required by law | The personal information will depend upon the specific request | To comply with our legal obligations |
Other companies if Scout sells, transfers, or finances assets | The personal information will depend upon the specific transaction | To further the transaction and comply with our contractual obligations |
Affiliates | The following category from Table 1: Customer Information | To facilitate our affiliates' technical support of our business |
Recipients that you direct us to share your information with | Scout will identify this information at the time you direct us to share it | To comply with our contractual obligations |
Sharing Personal Information for Personalized Advertising
In our Privacy Policy, "sharing" happens when we give your personal information to other companies for our own "cross-context behavioral advertising" (i.e., showing you personalized ads based on your personal information gathered from your online activity across websites and apps, other than Scout's website and apps). In the preceding twelve months, Scout has not "shared" personal information with other companies for the purposes of personalized advertising.
Selling Personal Information
In the preceding twelve months, Scout has not sold personal information to any companies or third parties. Further, Scout does not sell personal information pertaining to minors under the age of 16.
Our websites may use “cookies” and other tracking technologies to gather information about your online interactions. For comprehensive details regarding our use of cookies and their operation in connection with our website, please visit our Cookie Policy.
Cookies
We may use cookies to collect demographic data, your browser type, IP address, pages visited, activities conducted on the page, and the day and time of your visit. We do not currently honor “do not track” signals from a web site browser.
To disable cookies that are not strictly necessary, please visit our cookie preference center. Alternatively, please refer to your computer browser help instructions for more information on how to manage cookie use. If you disable or delete cookies, you will need to repeat the process if you use another computer or change browsers, and some of our online functionality could potentially be impaired.
As noted in greater detail in our Cookie Policy, we use “Google reCAPTCHA” (hereinafter “reCAPTCHA”), provided by Google, Inc. ("Google"), on our Website. The purpose of reCAPTCHA is to keep our Website as secure as possible by blocking spamming or other automated malicious behavior. reCAPTCHA authenticates human activity by, among other things, collecting information in the background, placing a cookie on your browser, and taking a snapshot of your browser window. If you want to prevent any data about you and your behavior to be transmitted to Google, you must log out of Google and delete all Google cookies before visiting our Website or using the reCAPTCHA software. Additional information on Google reCAPTCHA can be found at https://www.google.com/recaptcha/intro/android.html, and Google's privacy policy can be found here: https://policies.google.com/privacy?hl=en-US
Analytics Services
Please note that we use analytics services, including Google Analytics, to gather information about our website visits including how visitors engage with our website. Google Analytics collects and generates information, through cookie placement, about your use of the Website. To learn more about Google Analytics, including opting out of Google Analytics, visit Google's resource page here and also read our Cookie Policy.
Web Beacons
Pages of our websites may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that allow us, for example, to count users who have visited those pages. We may use this information to provide a better website user experience, and tailor our marketing communications.
Retention
We retain personal information for as long as needed or permitted in light of the purpose(s) for which it was collected, unless the law or auditing rules require us to keep it longer. When deciding how long to retain your information, we generally consider our legal obligations, the volume and nature of the information, our relationship with you, and the potential risk of harm from its unauthorized use or disclosure. We carefully examine whether it is necessary to retain personal information and work to ensure that the information is retained for the shortest period possible.
Security
Scout uses reasonable administrative, technical, and physical security measures to protect the personal information we retain, considering the nature of the information and the threats posed. However, because no online data transmissions are guaranteed to be 100% secure, Scout cannot guarantee the security of the information it collects and uses.
Depending on where you live, you may have rights related to your personal information. These rights are described in the following sections below:
You may exercise any of these rights by completing this webform or by submitting a verifiable consumer request at: +1 877 308 0294 or customerprivacy@scoutmotors.com.
Verifiable Consumer Requests
Your verifiable consumer request must provide sufficient information that allows us to reasonably verify you are the person about whom we collected information, and describe your request in sufficient detail that allows us to properly respond to it. We cannot respond to your request if we cannot verify your identity and confirm that the information relates to you.
Only you, or someone legally authorized to act on your behalf, may make a verifiable consumer request related to your personal information. You may also make a verifiable consumer request on behalf of your minor child. To designate an authorized agent, please contact us via the methods noted above. If you are a California resident, you can designate an authorized agent to make a request on your behalf only if: (1) the authorized agent is a natural person or a business entity registered with the Secretary of State of California; and (2) you sign a written declaration that you authorize the authorized agent to act on your behalf. If you use an authorized agent under California law to submit a request to exercise your rights, please have the authorized agent take the following steps in addition to the steps described above:
Mail a copy of your signed written declaration authorizing the authorized agent to act on your behalf; and
Provide any information we request in our response to your email to verify your identity. The information requested will depend on your prior interactions with us and the sensitivity of the personal information at issue.
If you provide an authorized agent with power of attorney pursuant to California Probate Code sections 4121 to 4130, it may not be necessary to perform these steps and we will respond to any request from such authorized agent in accordance with the CCPA.
California, Iowa, Kentucky, Tennessee, Texas, and Virginia residents may make a verifiable consumer request twice within a 12-month period, free of charge, unless the request is excessive, repetitive, or manifestly unfounded. If we determine that the request warrants a fee, we will tell you why we made that decision and provide you with a cost estimate before completing your request. Colorado, Connecticut, Delaware, Indiana, Montana, New Hampshire, New Jersey, Oregon, and Utah residents may make a verifiable consumer request, free of charge, once within a 12-month period; subsequent requests from residents in these states may warrant a fee.
Response Time
We will respond to verifiable consumer requests within the time allotted under applicable law, generally forty-five (45) days of its receipt. If we require more time (up to 45 days), we will inform you of the reason and extension period in writing in compliance with applicable law.
Response Content
Any disclosures we provide will only cover the 12-month period preceding the verifiable consumer request’s receipt. The response we provide will also explain the reasons we cannot comply with a request, if applicable. For data portability requests, we will select a format to provide your personal information that is readily useable and should allow you to transmit the information from one entity to another entity without hindrance in compliance with applicable law.
Method of Response
You do not need to create an account with us to make a verifiable consumer request. However, if you have an account with us, we will deliver our written response to that account. If you do not have an account with us, we will deliver our written response by mail or electronically, at your option.
Scout is based in the United States. Your personal information may be transferred to, stored at, or processed outside of the United States. By using our website, applications, and/or services, you understand and agree to these processing terms.
Linked Websites
Our websites may contain links to other websites. We assume no responsibility for the content, privacy policies, or practices of any third-party websites, and you expressly relieve Scout from any and all liability arising from the content and your use of any third-party website.
Children's Privacy
Our website does not target or knowingly collect information from anyone under the age of 16.
Changes to our Privacy Policy
When we make changes to our Privacy Policy, we update the "Last Updated" date at the top of the page. If we make material changes to how we collect and use your personal information, we will notify you through a prominent notice on our website, in addition to any other means necessary to fulfill our legal requirements.
For questions about our Privacy Policy or to view it in an alternative format, please contact us at any of the following addresses. To exercise your privacy rights, depending on where you live, please follow the instructions provided in the "Exercising Your Privacy Rights" section above.
Email: customerprivacy@scoutmotors.com
Address: 1775 Tysons Blvd, 5th floor, Tysons, VA 22102
Phone: +1 877 308 0294
This section supplements Scout's Privacy Policy and applies solely to individuals who reside in the State of California. To exercise any of the rights described below consistent with applicable law, please follow the instructions provided in the "Exercising Your Privacy Rights" section above.
Category | Examples | Collected | Disclosed |
|---|---|---|---|
Identifiers | A real name, alias, postal address, unique personal identifier, online identifier, Internet Protocol address, email address, account name, Social Security number, driver’s license number, passport number, or other similar identifiers. | YES | YES |
Personal information categories listed in the California Customer Records statute. | A name, signature, Social Security number, physical characteristics or description, address, telephone number, passport number, driver’s license or state identification card number, insurance policy number, education, employment, employment history, bank account number, credit card number, debit card number, or any other financial information, medical information, or health insurance information. Some personal information included in this category may overlap with other categories. | YES | YES |
Protected classification characteristics under California or federal law. | Age (40 years or older), race, color, ancestry, national origin, citizenship, religion or creed, marital status, medical condition, physical or mental disability, sex (including gender, gender identity, gender expression, pregnancy or childbirth and related medical conditions), sexual orientation, veteran or military status, genetic information (including familial genetic information). | NO | NO |
Commercial information. | Records of personal property, products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies. | YES | YES |
Biometric information. | Genetic, physiological, behavioral, and biological characteristics, or activity patterns used to extract a template or other identifier or identifying information, such as, fingerprints, faceprints, and voiceprints, iris or retina scans, keystroke, gait, or other physical patterns, and sleep, health, or exercise data. | NO | NO |
Internet or other similar network activity. | Browsing history, search history, information on a consumer’s interaction with a website, application, or advertisement. | YES | YES |
Geolocation data. | Physical location or movements | NO | NO |
Sensory data. | Audio, electronic, visual, thermal, olfactory, or similar information. | NO | NO |
Professional or employment-related information. | Current or past job history or performance evaluations. | YES | YES |
Non-public education information (per the Family Educational Rights and Privacy Act). | Education records directly related to a student maintained by an educational institution or party acting on its behalf, such as grades, transcripts, class lists, student schedules, student identification codes, student financial information, or student disciplinary records. | YES | YES |
Inferences drawn from other personal information. | Profile reflecting a person’s preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes. | NO | NO |
Sensitive Personal Information. | (1) Social Security number, driver’s license number, state identification number, passport number; (2) account log-in, financial account, debit card, or credit card number in combination with any required security or access code, password, or credentials allowing access to an account; (3) precise geolocation information; (4) racial or ethnic origin, religious, or philosophical believes, or union membership; (5) contents of mail, email, and text messages unless the business is the intended recipient of the communication; (6) genetic data; (7) biometric data for the purposes of uniquely identifying a consumer; (8) health information; (9) sex life or sexual orientation information. | YES | YES |
Your Privacy Rights
Right to Access. You have the right to request that we disclose certain information to you about our collection and use of your personal information over the past 12 months.
Right to Delete.You have the right to request that we delete any of your personal information that we collected from you and retained, subject to certain exceptions.
Right to Correct. You have the right to request that we correct inaccurate personal information, considering the nature of the personal information and the purposes for processing the personal information.
Right to Opt Out of the Sale and Sharing of Personal Information. You have the right to opt out of having your personal information shared for personalized advertising purposes or sold. We do not share personal information for personalized advertising or sell personal information.
Right to Opt Out of Automated Individual Decision making. You have the right to not be subject to a decision based solely on automated processing, including profiling, which produces legal effects concerning you. We do not engage in automated individual decision making.
Right to Limit the Processing of Sensitive Personal Information. We do not process the sensitive personal information of California residents beyond what is necessary to perform the services or provide the goods reasonably expected by an average consumer who requests our goods and services.
Right to Non-Discrimination. We will not discriminate against you for exercising any of these rights.
Rights Under California's "Shine the Light" Law. Civil Code Section § 1798.83 permits California residents that use our website to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes.
To exercise any of these rights, please visit the "Exercising Your Privacy Rights" section above.
This section supplements Scout's Privacy Policy and applies solely to individuals who reside in the following states: Colorado, Connecticut, Delaware, Indiana, Iowa, Kentucky, Montana, Nevada, New Hampshire, New Jersey, Oregon, Tennessee, Texas, Utah, and Virginia. Unless specific states are noted below, the following rights apply to residents of all of these states. To exercise any of the rights described below consistent with applicable law, please follow the instructions provided in the "Exercising Your Privacy Rights" section above.
Your Privacy Rights
Right to Access. You have the right to request that we disclose certain information to you about our collection and use of your personal information over the past 12 months.
Right to Delete. You have the right to request that we delete any of your personal information that we collected from you and retained, subject to certain exceptions.
Right to Correct. Residents of Colorado, Connecticut, Delaware, Indiana, Kentucky, Montana, New Hampshire, New Jersey, Oregon, Tennessee, Texas, and Virginia have the right to request that we correct inaccurate personal information, considering the nature of the personal information and the purposes for processing the personal information.
Right to Opt Out. You have the right to opt out of having your personal information (1) sold, (2) used for targeted advertising, or (3) used for profiling to make decisions that produce legal or similarly significant effects. Scout does not sell personal information, use personal information for targeted advertising or use personal information for profiling to make legally significant decisions.
Right to Opt Out for Iowa and Utah. Iowa and Utah residents also have the right to opt out of the processing of their sensitive personal information. Scout does not process the sensitive personal information of Iowa or Utah residents.
Right to Consent to the Processing of Sensitive Personal Information. Residents of Colorado, Connecticut, Delaware, Indiana, Kentucky, Montana, New Hampshire, New Jersey, Oregon, Tennessee, Texas, and Virginia have a right to consent to the processing of sensitive personal information, which includes Social Security number, driver’s license number, precise geolocation, racial or ethnic origin, genetic or biometric data and health information. Scout does not process sensitive personal information in these states. New Jersey's definition of sensitive personal information, however, includes financial information, and Scout processes credit card and bank account information of New Jersey residents thereby creating consent rights for these residents.
Right to Appeal. If we refuse to take action on your request, residents of Colorado, Connecticut, Delaware, Indiana, Iowa, Kentucky, Montana, New Hampshire, New Jersey, Oregon, Tennessee, Texas, and Virginia have a right to appeal within a reasonable time of receiving our decision. Within 60 days of our receipt of your appeal, we will inform you in writing of any action taken or not taken in response to the appeal, including a written explanation of the reasons for the decisions. You may contact your state's attorney general if you have concerns about the result of the appeal.
Right to Non-Discrimination. We will not discriminate against you for exercising any of these rights.
To exercise any of these rights, please visit the "Exercising Your Privacy Rights" section above.